FAQs

General Information

1. What is Elant.Store?
Elant.Store is the official online store for Elant, offering high-quality and affordable lighting solutions, including rechargeable table lamps, portable power stations, industrial tripod lights, camping lights, and more.

2. What makes Elant products unique?
Elant products are designed with innovation, durability, and affordability in mind. Our lighting solutions are tailored to enhance everyday life with advanced technology, making them ideal for homes, businesses, and outdoor activities.

Ordering & Payment

3. How do I place an order?
Simply browse our website, select the products you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

4. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, apple pay, and bank transfers (where applicable).

5. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled if they haven’t been processed for shipping. Please contact our customer service as soon as possible if you need to make changes.

Shipping & Delivery

6. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on location.

7. How long does delivery take?
Delivery times depend on your location and chosen shipping method. Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days.

8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.

Returns & Warranty

9. What is your return policy?
We offer a 7-day return policy for defective or damaged products. Items must be returned in their original packaging. Contact customer support to initiate a return.

10. Do your products come with a warranty?
Yes, our products come with a manufacturer’s warranty. Warranty details vary by product, so please check the product page or contact customer support for more information.

Support & Contact

11. How can I contact customer support?
You can reach our customer support team via email at info@elant.store or through our contact form on the website.

12. Do you offer bulk or business orders?
Yes, we provide bulk and corporate orders. Contact us for special pricing and customized solutions for your business needs.

If you have any other questions, feel free to contact us. We’re happy to assist you!